Refund Policy

Last updated: 13-july-2026

At NicheMetrix, we want you to be completely satisfied with your purchase. Because we offer digital goods and services, we have established a fair refund policy to protect both our customers and our business.

We offer a [7-day / 14-day] money-back guarantee from the date of your original purchase, subject to the conditions outlined below.

1. When You Are Eligible for a Refund

We will gladly issue a full refund under the following circumstances:

Technical Failure: The product is malfunctioning, broken, or not working as described on our sales page, and our support team is unable to resolve the issue for you within a reasonable timeframe.
Non-Delivery: You did not receive access to the product or credits due to a system error, and we are unable to manually grant you access.

Note: To qualify for a technical failure refund, you must first contact our support team and allow us the opportunity to help fix the issue.

2. When You Are NOT Eligible for a Refund

Because of the nature of digital tools and data processing, we cannot grant refunds in the following situations:

Change of Mind: You purchased the product but decided you no longer want to use it or start a YouTube channel.
Excessive Usage: You have already utilized a significant portion of your purchased search credits or generated multiple reports before requesting the refund.
Lack of Understanding: You do not have the basic technical knowledge required to operate WordPress or the plugin, despite our documentation and support.
Third-Party Conflicts: The tool conflicts with a highly customized theme or a rogue third-party plugin on your site, and you refuse to temporarily deactivate them for troubleshooting.

3. Fair Use & Abuse Prevention

We closely monitor refund requests to prevent abuse. If we determine, at our sole discretion, that a customer is abusing our refund policy (for example, by purchasing, scraping data, and immediately requesting a refund), we reserve the right to deny the request and permanently ban the user from future purchases.

4. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please reach out to our support team within [7 / 14] days of your purchase.

Please include your Order Number and a detailed description of the issue you are facing.

Contact Email: admin@nichemetrix.com

Please allow up to 48 hours for our team to review and process your request. Once a refund is approved and processed, it may take 3-5 business days for the funds to appear in your account, depending on your bank or payment provider.

What changed and why?

Added “Excessive Usage” Clause: This is critical for a tool like NicheMetrix. If someone buys credits, uses 90% of them, and then asks for a refund saying “it didn’t work,” this clause gives you the right to say no.
Support Requirement: It clarifies that if they claim a technical issue, they must actually let you try to fix it first. (This drastically reduces immediate refund demands).
Friendlier but Firm Tone: Instead of a blunt “Lack of understanding,” it frames it as needing basic technical knowledge. It feels much more professional while still firmly protecting your revenue.